The best care for your family.
We help our members get the care and services needed to get and stay healthy.
Our Community Partners
At Parkland Community Health Plan, when we think of healthcare it extends far beyond visits to physician offices. We look at the member and their entire lifestyle to find ways to help each person along in their wellness journey. In doing so, we strive to partner with local organizations to help create a holistic wellness experience for our members. Learn more about how to partner with us.
Do I Qualify?
Parkland Community Health Plan offers services through “managed care,” where members choose a health plan and its network of doctors. View the state qualifications and who can apply for Medicaid and CHIP services.
Already a Member?
As a member of Parkland Community Health Plan, you are part of a family who cares about helping you find quality medical care. We offer benefits and services designed to help members manage illnesses and health conditions.
STAR For pregnant women, children, and anyone who gets TANF.
CHIP For children age 18 and under who are not eligible for Medicaid and don’t have health coverage.
CHIP Perinate For unborn children of pregnant women who are not eligible for Medicaid and don’t have health coverage.
Are You a Provider?
Contracted providers are an essential part of delivering quality care to our members. We value our partnership and appreciate the family-like relationship that you pass on to our members.
Working Together for Better Outcomes
Parkland Community Health Plan was started in 1999 by Parkland Health as a managed care organization to provide services for Texas STAR Medicaid and Children’s Health Insurance Program (CHIP) recipients.
Our service area covers Dallas, Collin, Ellis, Hunt, Kaufman, Navarro, and Rockwall counties, where members can seek care at more than 9,000 doctors and specialists and over 40 hospitals and urgent care centers.
Members can call our Member Services department to learn about your benefits and covered services, as well as how to access paid rewards.
- HEALTHfirst STAR Medicaid: 1-888-672-2277
- KIDSfirst CHIP/CHIP Perinate: 1-888-814-2352
- TTY 7-1-1
Available from 8 am to 5 pm CST, Monday - Friday (except state holidays). Leave a voice message during non-business hours and on weekends. Members can get oral interpretation services and information in other formats or languages including Spanish, audio, Braille, or large print free of charge.
Call 9-1-1 or go to the nearest hospital/emergency facility if you think you need emergency care. You can call 9-1-1 for help in getting to the hospital emergency room. If you receive emergency services, call your doctor to schedule a follow-up visit as soon as possible.
Providers can call our Customer Service department for important details about our clinical programs and guidelines as well as resources to assist with coding, billing practices, and improving patient care quality.
- HEALTHfirst STAR Medicaid: 1-888-672-2277
- KIDSfirst CHIP/CHIP Perinate: 1-888-814-2352
Available from 8 am to 5 pm CST, Monday - Friday (except state holidays). Leave a voice message during non-business hours and on weekends.
Our 24-hour Nurse Line gives you fast, free medical advice. English/Spanish interpreter services available 24 hours a day, 7 days a week. For emergencies, call 9-1-1.
- HEALTHfirst STAR Medicaid: 1-888-667-7890
- KIDSfirst CHIP/CHIP Perinate: 1-800-357-3162
- TTY 7-1-1 or 1-800-735-2989
Your pharmacy benefits include a wide range of prescription and over-the-counter (OTC) drugs through Navitus Health Solutions. For assistance, call 1-877-908-6023.
Carelon Behavioral Health is here to help you with behavioral health treatment for depression, anxiety, marriage and family problems, or alcohol and drug abuse. You do not need approval for individual, family, or group therapy. Also, you do not need a referral from your regular doctor. English/Spanish interpreter services available 24 hours a day, 7 days a week. For emergencies, call 9-1-1.
- HEALTHfirst STAR Medicaid: 1-800-945-4644
- KIDSfirst CHIP: 1-800-945-4644
- KIDSfirst CHIP Perinate: 1-888-814-2352
Members age 20 and younger can get dental benefits through a dental managed care organization. Call your dental plan to find a dentist and learn about covered services:
- DentaQuest: 1-800-516-0165
- MCNA Dental: 1-800-494-6262
- United Healthcare Dental: 1-800-822-5353
PCHP offers vision care through Avēsis. To find or change your eye doctor, call their Member Services at 1-866-678-7113 or go to their website. If you are a provider, please call 1-866-563-3591.
PCHP offers medical transportation to all HEALTHfirst members. Members must use Access2Care to set up medical transportation.
To schedule a free ride to and from a food bank or grocery store, you must call 1-833-931-3844 at least two days in advance.
- Phone Reservations, press 1. Monday-Friday, 8 am-5 pm (CST)
- Where’s My Ride, press 2. Monday-Saturday, 5 am-7 pm (CST)
For Medicaid and CHIP information, the CHIP/STAR Program Help Line number is 1-800-964-2777, TTY 7-1-1. Available from 8 am to 8 pm CST, Monday - Friday (except state holidays).
If you need help to request an appeal, state fair hearing or external medical review assistance, call Member Services at 1-888-672-2277.
Available from 8 am to 5 pm CST, Monday - Friday (except state holidays). Leave a voice message during non-business hours and on weekends. TTY 2-1-1. English/Spanish interpreter services available.