For Members

Parkland Community Health Plan is locally owned, locally operated health plan serving Dallas, Collin, Ellis, Hunt, Kaufman, Navarro and Rockwall counties.

Give us a call – we’re here to help! Our Member Services department is open Monday through Friday, from 8 a.m. to 5 p.m. 

Parkland HEALTHfirst - 1-888-672-2277
Parkland KIDSfirst - 1-888-814-2352
For members who are deaf or hard of hearing, you can call us toll-free at 1-800-735-2989

Need help understanding or reading

We have special services for people who have trouble reading, hearing, seeing, or speak a language other than English or Spanish. You can ask for any Member material in audio, other languages, Braille or larger print. If you need a CD, we will mail it to you. You can also ask for Member material in Braille or larger print. To get help, just call Member Services. Our Member Services department is open Monday through Friday, from 8 a.m. to 5 p.m. 

Parkland HEALTHfirst - 1-888-672-2277
Parkland KIDSfirst - 1-888-814-2352
For members who are deaf or hard of hearing, you can call us toll-free at 1-800-735-2989.

Filing a complaint

If you receive benefits through Medicaid’s STAR program, call Parkland Community Health Plan first. If you don’t get the help you need there, you should do one of the following:

  1. Call Medicaid Managed Care Helpline at 1-866-566-8989 (toll free)
  2. Online: https://hhs.texas.gov/about-hhs/your-rights/hhs-office-ombudsman
  3. Mail:

Texas Health and Human Services Commission Office of the Ombudsman, MC H-700

P.O. Box 13247

Austin, TX 78711-3247

4. Fax: 1-888-780-8099 (toll-free)

 

If you lose your ID card

If your HEALTHfirst ID Card gets lost, please call Member Services toll-free right away at 1-888-672-2277, TTY 1-800-735-2898, to get a new ID card mailed to you.

If your child’s Parkland KIDSfirst or Parkland CHIP Perinate Newborn ID Card gets lost, please call Member Services toll-free right away at 1-888-814-2352, TTY 1-800-735-2989, to get a new ID card mailed to you.

We want to hear from you - Member Advisory Group

Join our Member Advisory Group. You can tell us how we’re doing and offer suggestions. Call Member Services and let us know you would like to join.Our Member Services department is open Monday through Friday, from 8 a.m. to 5 p.m. 

Parkland HEALTHfirst - 1-888-672-2277
Parkland KIDSfirst - 1-888-814-2352
For members who are deaf or hard of hearing, you can call us toll-free at 1-800-735-2989.