HEALTHfirst Member Handbook

You can view or download the Parkland HEALTHfirst Member Handbook for information regarding the plan. We wrote this Member Handbook to answer most of your questions about Parkland HEALTHfirst.

Need help understanding or reading the Member Handbook

We have special services for people who have trouble reading, hearing, seeing, or speak a language other than English or Spanish. The Member Handbook is available in hard copy without charge, and the MCO or Dental Contractor must provide it upon request within 5 Business Days. You can ask for the Member Handbook in audiocassette or other languages or compact disc (CD). You can also ask for the Member Handbook in Braille or larger print. If you need the audiocassette, we will mail it to you. To get help, just call or write Parkland HEALTHfirst Member Services at 1-888-672-2277 or mail to:

Parkland Community Health Plan
Attention: Member Services
P. O. Box 569005
Dallas, TX 7536-9005

You or your child will get a Parkland HEALTHfirst ID card from us when you join Parkland HEALTHfirst. Each of your children who are on Medicaid will have a different card. You will not get a new Parkland HEALTHfirst ID card every month. If you lose your ID card, call Parkland HEALTHfirst Member Services toll-free at 1-888-672-2277. We will send you a new ID card. We will also send you a new ID card if you change your primary care provider or if you move. 

The front of the Parkland HEALTHfirst ID card shows important information about you and the name and phone number of your primary care provider. The back of the card has important phone numbers for you to call if you need help.

You must take your Parkland HEALTHfirst ID Card with you when you get any health care services. You will need to show your Parkland HEALTHfirst ID Card each time you need services.

If your HEALTHfirst ID Card gets lost, please call Member Services toll-free right away at 1-888-672-2277, TTY 1-800-735-2898, to get a new ID card mailed to you.