KIDSfirst Member Handbook

You can view or download the Parkland KIDSfirst Member Handbook for information regarding the plan. We wrote this Member Handbook to answer most of your questions about Parkland KIDSfirst.

 

Need help understanding or reading the Member Handbook

We have special services for people who have trouble reading, hearing, seeing, or speak a language other than English or Spanish. You can ask for the Member Handbook in audiocassette or other languages or compact disc (CD). You can also ask for the Member Handbook in Braille or larger print. If you need the audiocassette, we will mail it to you. The Member Handbook is available in hard copy without charge, and the MCO or Dental Contractor must provide it upon request within 5 Business Days. To get help, just call or write Parkland KIDSfirst Member Services at 1-888-814-2352 or mail to:

Parkland Community Health Plan
Attention: Member Services
P. O. Box 569005
Dallas, TX 7536-9005

You will get a Parkland KIDSfirst Identification (ID) card from us when your child is enrolled in Parkland KIDSfirst. The Member ID is the same as your child's CHIP ID number and with the numbers “0,”, “1,” “2,” “3,” “4,” “5,”or “6.” Each member will have a different card. Your child will get a new ID card if it gets lost, if you call us to change your child’s Primary Care Provider, or if your child’s co-pays changes.

You will get a Parkland CHIP Perinate Newborn Identification (ID) card from us when your baby joins Parkland CHIP Perinate Newborn. Please call Member Services at 1-888-814-2352 to let us know the baby was born. You should also call the CHIP Help Line at 1-888-647-6558 to let them know. The Member ID is the same as your child's CHIP ID number and if you have more than one baby, each baby will have a separate ID card.

The front of the ID card shows important information about your child. It also has the name and phone number of your child's primary care provider. The Parkland KIDSfirst ID card will have co-payment information, if applicable. Copayments are not required for Parkland CHIP Perinate or Parkland CHIP Perinate Newborn. The Parkland CHIP Perinate Newborn ID card will show no co-payment information.

The back of the card has more information and important phone numbers for you to call if you need help.

You must take your child’s Parkland KIDSfirst or Parkland CHIP Perinate Newborn ID Card with you when your child is taken to get any health care services. You will need to show your child’s Parkland KIDSfirst or Parkland CHIP Perinate Newborn ID Card each time your child needs services.

If your child’s Parkland KIDSfirst or Parkland CHIP Perinate Newborn ID Card gets lost, please call Member Services toll-free right away at 1-888-814-2352, TTY 1-800-735-2989, to get a new ID card mailed to you.

If your child’s address or phone number changes, please call us so we can send a new Parkland KIDSfirst or Parkland CHIP Perinate Newborn ID card with the correct information and update our records.